First of all, remember to check the Terms & conditions of use, our services section and the Frequently Asked Questions.
We are at your disposal to answer any questions, concerns or incidents that may arise and to provide you with the technical support you need.
You can contact us 24 hours a day, 7 days a week, by filling out our contact form or sending us an email to: email@example.com and we will answer you as soon as possible to help you in everything we can.
What kind of homes can be rented in Freelyfy?
In Freelyfy you can rent all types of homes, without exception, anywhere in the world. It is recommended that are furnished and equipped with the necessary appliances to make the property more attractive and facilitate the guests' stay.
What requirements do I need to rent my property in Freelyfy?
In principle and unless your local regulation requires it, no special licence or pre-requisite is necessary for temporary rental, as Freelyfy is NOT a tourist rental channel and rentals for a duration greater than 30 days are not subject to the same restrictions or requirements as vacation rentals.
The only condition is that the guest has his own habitual residence and that the rented property will be his accommodation for a specified period of time and for a specific reason.
Why can't I rent less than 30 nights?
With Freelyfy the owner chooses the minimum and maximum duration that the stays can have and also establishes the available periods in the calendar, however the stays can never be less than 1 month (30 nights) or more than 1 year (365 nights). This is because our platform only sells temporary rentals and, in many places, rentals of less than a month are considered vacation rentals, subject to strict tourist regulations and rigid restrictions and requirements that DO NOT affect temporary rentals.
Is the booking made for months or nights?
The selection in the calendar is made by nights (minimum 30) so that there is no obligation to rent for full months and the guest can book a stay of, for example, 38 or 47 days, without having to book 2 months. That is why the price is shown by months and nights. The Base Price is the rate per night that will be applied by default -except when you set other prices in the calendar for specific dates or periods-.
How much does it cost to rent with Freelyfy?
Registering, posting a property or downloading our application is completely free. We only apply a fixed rate of 5% to renters and 5% to owners per reservation, one of the lowest in the market.
How are payments made?
We retain the cost of the reservation, our service fee and the security deposit through Paypal or Stripe's secure payment gateway and the owner receives their money 24 hours after the the scheduled check-in time -when the guest has verified that the property meets the features stated in the listing-, via PayPal or another selected payment method.
The deposit must be refunded by the owner within a maximum period of 1 week after departure, once he has verified that there has been no damage to the house.
The Freelyfy service fee and the deposit will always be refunded if the guest or owner cancels before the stay begins. The cost of accommodation will be reimbursed based on the applicable cancellation policy.
What conditions can the owner set to control his rentals?
The owners can decide the availability in their calendar, set the requirements that their guests must meet, consult their evaluations, define the house rules, the cancellation policies, choose different prices according to the season or day of the year, set the security deposit, offer discounts or request a signed rental agreement.
What happens if the guest cancels a reservation? And the owner?
If the guest cancels a reservation, s/he will receive the corresponding refund in accordance with the conditions and circumstances established in the applicable cancellation policy:
-FLEXIBLE: Full refund if the guest cancels until 1 day before check in. Otherwise, the first week is non-refundable.
-MODERATE: Full refund cancelling until 2 weeks before check in or within the following 2 days after booking confirmation. Otherwise, only 50% will be refunded.
-STRICT: Full refund cancelling until 1 month before check in or within the following day after booking confirmation. Otherwise, no refund.
If the owner cancels or rejects a reservation, the amount paid by the guest will be fully and automatically reimbursed.
The cancellation of a reservation by the owner without a cause of force majeure included in our terms of service may negatively affect the position of the property in the search results, and even, if it is repeated, lead to its expulsion of the platform.
What is the Security Deposit? When is it refunded?
Security Deposit is an amount that the owner will establish to cover the damages that the guests may cause in the home and that will be refunded by the Owner, in whole or in part -as appropriate-, during the week following the end of the stay, by the method of payment designated by the guest and once the owner has checked that there has been no property damage, or, if there has been, has made a specific and verifiable evaluation and quantification of them. Freelyfy does not administer the deposits because in certain cities the owners have the obligation to keep them in an official administration.
Orientatively is equivalent to the cost of:
• 1/2 monthly rent for stays of 1 to 3 months.
• 1 monthly for stays of 4 to 6 months.
• 1+1/2 for stays of 7 to 9 months and
• 2 for stays of 10 to 12 months.